Get in Touch
We're here to help you optimize your investment portfolio and achieve your financial goals. Our dedicated team provides personalized support tailored to your unique investment journey.
General Inquiries
We typically respond within 2-4 business hours during standard operating hours. For urgent matters, please call our direct line.
Technical Support
Platform issues receive priority attention with responses within 1-2 hours. Critical system alerts are addressed immediately.
Account Management
Account-related questions are handled by our specialized team with same-day responses for existing clients.
Contact Information
Business Hours
Australian Western Standard Time (AWST)
Escalation Procedures
For urgent matters that require immediate attention, please follow these escalation steps:
- Call our direct line during business hours for immediate assistance
- Mark emails as "URGENT" in the subject line for priority handling
- Account-related emergencies receive 24/7 support via our automated system
- Technical issues affecting trading are escalated to our priority support team
We monitor all communication channels continuously to ensure no inquiry goes unanswered.