groupsolvex - Investment Portfolio Optimization

Introduction and Overview

At groupsolvex, we understand that your privacy is fundamental to building trust in our investment portfolio optimization services. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our platform at groupsolvex.com.

As an Australian-based financial services provider, we're committed to maintaining the highest standards of data protection while helping you optimize your investment portfolio. We believe transparency about our data practices is essential for our relationship with you.

We are committed to protecting your privacy and ensuring you have control over your personal information. This policy applies to all services provided through our platform.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

Full name and contact details (email address, phone number, mailing address)
Date of birth and identification documents for verification purposes
Financial information including income, assets, and investment experience
Investment preferences, risk tolerance, and portfolio objectives
Bank account details and payment information for transactions

Technical Information

When you use our platform, we automatically collect certain technical information:

Device information including IP address, browser type, and operating system
Usage data such as pages visited, time spent on platform, and click patterns
Login times, session duration, and feature usage statistics
Cookies and similar tracking technologies for platform functionality

Financial Data

To provide investment portfolio optimization services, we collect and process:

Current investment holdings and portfolio composition
Transaction history and trading patterns
Risk assessment questionnaire responses
Investment goals and time horizon preferences

How We Use Your Information

Purpose	Information Used	Legal Basis
Portfolio Optimization	Financial data, risk preferences, investment goals	Contract performance
Account Management	Personal details, contact information	Contract performance
Security and Fraud Prevention	All collected information	Legitimate interest
Regulatory Compliance	Identity verification, financial records	Legal obligation
Customer Support	Contact details, account information	Contract performance

We use your information primarily to deliver our investment portfolio optimization services effectively. This includes analyzing your current investments, providing personalized recommendations, and helping you achieve your financial goals through our platform.

Data Sharing and Third Parties

We maintain strict control over your personal information and only share it in specific circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services. These include:

Cloud hosting providers for secure data storage and platform infrastructure
Payment processors for handling transactions and financial operations
Identity verification services for compliance and security purposes
Analytics providers for platform improvement and performance monitoring

Financial Institutions

Where necessary for providing our services, we may share relevant information with:

Banks and financial institutions for account verification and transactions
Investment platforms and brokers for portfolio management
Market data providers for investment analysis and recommendations

Legal Requirements

We may disclose your information when required by law, including:

Compliance with Australian Securities and Investments Commission (ASIC) requirements
Anti-money laundering and counter-terrorism financing obligations
Court orders, subpoenas, or other legal processes
Protection of our legal rights and interests

Your Privacy Rights

Access Rights

You have the right to request access to all personal information we hold about you. We'll provide this information within 30 days of your request.

Correction Rights

If any of your personal information is inaccurate or incomplete, you can request corrections through your account settings or by contacting us directly.

Data Portability

You can request a copy of your personal data in a structured, commonly used format that allows you to transfer it to another service provider.

Deletion Rights

You may request deletion of your personal information, subject to legal and regulatory requirements that may require us to retain certain records.

To exercise any of these rights, please contact our privacy team using the contact information provided at the end of this policy. We'll respond to your request within the timeframes required by applicable privacy laws.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure. Our security framework includes:

Technical Safeguards

End-to-end encryption for all data transmission and storage
Multi-factor authentication for account access
Regular security audits and penetration testing
Secure cloud infrastructure with redundant backup systems
Advanced firewall and intrusion detection systems

Operational Security

Strict access controls limiting staff access to personal information
Regular security training for all employees
Incident response procedures for potential security breaches
Regular monitoring and logging of system access

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Our retention periods are:

Data Type	Retention Period	Reason
Account Information	7 years after account closure	Regulatory compliance
Transaction Records	7 years from transaction date	Tax and audit requirements
Communication Records	3 years from last contact	Customer service quality
Technical Logs	12 months	Security monitoring

When the retention period expires, we securely delete or anonymize your personal information using industry-standard data destruction methods. Some information may be retained longer if required by law or for legitimate business purposes.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and provide personalized services. We use several types of cookies:

Essential Cookies

These cookies are necessary for the basic functionality of our platform, including user authentication, security features, and session management. You cannot opt out of these cookies.

Performance Cookies

We use performance cookies to understand how you interact with our platform, identify popular features, and improve our services. These cookies help us optimize the user experience.

Personalization Cookies

These cookies allow us to remember your preferences and provide personalized investment recommendations based on your past interactions with our platform.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our platform and your ability to access some features.

International Data Transfers

While our primary operations are based in Australia, we may transfer your personal information to other countries for processing by our service providers. When we do this, we ensure appropriate safeguards are in place:

We only transfer data to countries with adequate privacy protection as recognized by Australian law
We use standard contractual clauses approved by privacy regulators
We ensure our service providers implement appropriate technical and organizational security measures
We regularly review and monitor international data transfer arrangements

You have the right to request information about any international transfers of your personal data and the safeguards we have implemented to protect your information.

Updates to This Policy

We regularly review and update this privacy policy to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we will:

Notify you via email at least 30 days before changes take effect
Display prominent notices on our platform highlighting the changes
Update the "Last Updated" date at the top of this policy
Provide a summary of key changes in plain language

We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of our platform after policy updates indicates your acceptance of the changes.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Address: 1/34 Westchester Rd, Malaga WA 6090, Australia

Phone: +61403491658

Email: info@groupsolvex.com

Privacy Officer: Available Monday-Friday, 9:00 AM - 5:00 PM AWST